Frequently Asked Questions
Everything You Need to Know
HOW DO I PLACE AN ORDER?
Here’s a step-by-step guide to placing your order online :
Locate the products you are interested in ordering by going to /shop/.
Click on the desired product(s), choose your quantity, and then click “Add to Cart.”
When you have all your products in your shopping cart and are ready to checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the “View Cart” page.
Check to see if everything looks right. If you have a coupon code, enter the code and click “Apply Coupon.”
When you’re ready. click on the green “Proceed to Checkout” button.
In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to create an account.
Once you’ve filled in all the required fields, you’ll pay by Credit Card or e-Transfer. Either enter your credit card information then click “Place Order” on the “Checkout Confirmation” page Or click place order and follow the instructions on sending an Interac e-Transfer. Orders will be processed after the e-Transfer has been received and within 24 hours.
Once we accept your e-Transfer your order will then be processed (you will receive a confirmation email), and your parcel will be shipped the following business day (where you will receive a final confirmation email). You can then track your parcel via your Dashboard once the tracking number becomes activated.
WHAT ARE THE SHIPPING COSTS/TIMES?
All orders are shipped via XPressPost. All orders under $200.00 are charged $18.99 for shipping.
Orders over $200.00 Nationwide (Canada) receive free shipping.
Shipping to the US is not guaranteed due to US cannabis legislations. Send us a message and for US Shipping.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept payment by Paypall, Interact E-Transfer, and Cash upon delivery for certain locations. Payment by Credit Card coming soon!
If you are new to Interac e-Transfers, please visithttp://www.interac.ca/en/interac-e-transfer-consumer.html
IS THERE TAX?
Tax is already included in the cost of products.
WHAT WILL HAPPEN TO MY ORDER IF I DON'T SUBMIT PAYMENT?
Once you’ve placed your order, the next step in the process will be to submit an Interact e-Transfer. Your order will be kept on hold until we deposit your e-Transfer. If we do not receive your payment within 2 days, your order will be cancelled.
CANADA POST TRACKING INFORMATION HAS NOT UPDATED RECENTLY
Your tracking number is available to you once we complete your order - it will become activated once processed by a mail worker.If you’re tracking your package on Canada Post’s website and it has not updated in some time, it’s most likely due to your package missing a scan, which is fairly common.However, more often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete).
CANADA POST AND COVID-19
This is an Important Canada Post Policy and Delivery update.
Due to the current Covid-19 Pandemic Canada Post has adopted policies to safeguard their employees and their clients. Below is an excerpt from their website. 'We’ve eliminated the need for customers to sign for parcels at the door to minimize personal contact. If you have a parcel or mail to pick up at a post office, we ask you to practice social distancing if there are other customers waiting to pick up items. Above all, we ask everyone to be patient and respectful. Being anxious at this time is completely understandable, but we are all in this together. 'Full Covid-19 Letter to the PublicCanada Post Covid-19 Updates (including policy updates, hours of operation, delivery)https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/coronavirus-disease-covid-19.pageCanada post parcels may be delayed due to the Covid-19 Pandemic and are no longer requiring signatures for packages delivered. Please see the link to the Canada Post announcement above.
HOW LONG DOES IT TAKE? WILL I HAVE MY ORDER THE NEXT DAY?
Delivery: Once shipped, deliveries usually take 2-3 days to arrive, you may follow along using your parcel tracking number once your order is completed.
Shipping: Orders over $200.00 include free delivery. We ship via XpressPost.
Please note: Bulk orders (50 or more products in one order), and orders including our Made to Order Menu may take up to 5 business days to process before being shipped.
World-Wide Shipping: Usually takes 7-10 Business Days. We include Tracking
Payment: Payment must be accepted before an order can be processed. After an order is processed it is shipped by the end of the next business day. We do not ship orders Saturdays or Sundays. Any orders received after 12:00pm Friday will be processed the following Monday or Business day. ***See the Covid-19 update on the Home page for any current updates to the order process.
Delivery Delays: Depending on your location, some smaller towns or remote locations may have a slightly longer delivery process.
Weekend Orders: We do not ship out parcels Saturday or Sunday. If you place an order during those days, your parcel will be processed the following business day once we have received payment.
CAN I TRACK SHIPPING?
Yes, once your package has been shipped you can track your parcel from the Dashboard. Your parcel tracking number will be activated once it is processed by the post office.
OUT OF STOCK ITEMS AND CUSTOM ORDERS
If you'd like to purchase items in a quantity that is currently unavailable online, please feel free to contact customer service with your order request at: firstname.lastname@example.org and we'll happily accommodate whenever possible. We're always cooking fresh and inquiries for custom products are always welcome.
WHAT HAPPENS IF I DO NOT RECEIVE MY PACKAGE?
If you do not receive your package by the expected arrival date, it may be due to a delay in the mail. Please be patient and check your tracking number for an update. If it does not arrive within a reasonable amount of time, let us know and we will open a service ticket on your behalf with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. We will keep you updated with the status of your mail as this information becomes available. If it’s deemed as not delivered to your address and is “unrecoverable,” we will send you a 1x replacement package.
We do not offer postage refunds if your order arrives late due to any postal issues
*OUTSIDE CANADA* We Can NOT Guarantee shipping due to the cannabis legalities of other countries. We haven't had any unlucky customers yet, and we do our best to ensure you get what you ordered.
Can’t find your question? Have feedback or special requests?